Refund policy
Refund Policy
We want you to be happy with your Loyerbag purchase. If something is not right, this policy explains how returns and refunds work.
30-Day Return Window
You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (your order number or confirmation email) is required.
How to Start a Return
Email techresetdestek@gmail.com with your order number and the reason for the return. We will confirm whether your return is accepted and send you the correct return address and instructions. Please do not send an item back before contacting us — returns sent without prior approval cannot be processed.
Damaged, Defective or Wrong Items
Inspect your order as soon as it arrives. If the item is defective, damaged in transit, or you received the wrong product, contact us within 7 days of delivery with photos of the item and the packaging. We will send a free replacement or issue a full refund, including shipping, at no cost to you.
Return Shipping Costs
If the return is because of our error (wrong, damaged or defective item), we cover the return shipping. For change-of-mind returns, the return shipping cost is the customer's responsibility and the original shipping charge, where one was paid, is non-refundable.
Items That Cannot Be Returned
- Items that have been used, washed, or damaged after delivery.
- Items returned without their original packaging or accessories, such as the keychain clip.
- Gift cards and items marked as final sale.
- Returns requested more than 30 days after delivery.
Refunds
Once your return arrives and is inspected, we will email you to confirm whether the refund was approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may need additional time to post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, contact us at techresetdestek@gmail.com.
Exchanges
The fastest way to get the colour or bundle you want is to return the item you have and place a new order once your return is accepted.
Order Cancellations
Orders can be cancelled free of charge within 12 hours of being placed, as long as they have not yet been dispatched. After dispatch, the order must be handled as a return under this policy.
Contact
Questions about returns or refunds? Email Loyerbag at techresetdestek@gmail.com.