Shipping policy

Shipping Policy

This policy explains how Loyerbag processes and ships orders.

Processing Time

Orders are processed within 1-3 business days after payment is confirmed. Orders placed at the weekend or on a public holiday are processed on the next business day. You will receive a confirmation email as soon as your order is dispatched.

Delivery Time

Estimated delivery is 7-15 business days from dispatch. Delivery times are estimates, not guarantees, and do not include the processing time above. Customs clearance, carrier backlogs, severe weather and peak shopping periods can cause delays that are outside our control.

Where We Ship

We ship worldwide. Our products are sent directly from our manufacturing and fulfilment partners, so your parcel may arrive from an international warehouse. If you order several items they may be dispatched separately and arrive on different days, at no extra cost to you.

Shipping Costs

Shipping costs are calculated at checkout and shown before you pay. Any free shipping promotion that applies to your order is reflected in the order total at checkout.

Order Tracking

Once your order ships you will receive an email with a tracking number. Tracking information can take 2-5 business days to become active while the parcel is scanned into the carrier's network. If your tracking has not updated after 7 business days, contact us at techresetdestek@gmail.com.

Customs, Duties and Taxes

Loyerbag is not responsible for customs duties, import taxes or handling fees charged by your country. Where they apply, these charges are the customer's responsibility and are collected by the carrier or the customs authority on delivery.

Incorrect Addresses

Please check your shipping address carefully at checkout. We cannot be held responsible for parcels delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake, email us within 12 hours of ordering and we will correct it if the order has not yet been dispatched.

Lost or Undelivered Parcels

If your order has not arrived within 30 business days of dispatch, contact us and we will investigate with the carrier and either resend your order or issue a full refund.

Contact

Questions about shipping? Email Loyerbag at techresetdestek@gmail.com.